Terms & Conditions

Effective Date: April 1, 2026
Website: https://vnstays.com

Welcome to VNStays. These Terms & Conditions (“Terms”) govern your use of our website and services, including booking tours and accommodation. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old
  • You have the legal authority to make bookings
  • You will use the website for lawful purposes only
  • All information you provide is accurate and complete

We reserve the right to deny access or service if these conditions are violated.

2. Services Provided

VNStays provides:

  • Tour booking services
  • Hotel and homestay reservations
  • Travel-related information and support

We act as an intermediary between customers and third-party service providers.

3. Booking and Payment

  • All bookings are subject to availability
  • Prices are listed in applicable currency and may change without notice
  • Full or partial payment may be required to confirm a booking
  • You agree to provide valid payment information

Once a booking is confirmed, you will receive a confirmation via email or messaging.

4. Pricing and Fees

  • Prices may include taxes and service fees unless stated otherwise
  • Additional charges may apply (e.g., extra guests, special requests)
  • Currency exchange rates may affect final payment amounts

5. Cancellation and Refunds

Cancellation and refund terms are governed by our:
👉 Cancellation & Refund Policy

Different services may have different cancellation conditions depending on providers.

6. Changes and Modifications

VNStays reserves the right to:

  • Modify itineraries due to weather, safety, or operational reasons
  • Substitute services with equivalent alternatives
  • Adjust pricing if necessary due to external factors

Customers will be informed in advance whenever possible.

7. User Responsibilities

You agree to:

  • Follow local laws and regulations
  • Respect local culture and customs
  • Follow instructions from guides and service providers
  • Be responsible for your personal belongings

VNStays is not responsible for loss or damage of personal items.

8. Travel Risks and Liability

Travel involves inherent risks. By booking with us, you acknowledge that:

  • VNStays is not liable for injuries, losses, or damages during your trip
  • We are not responsible for delays caused by weather, transportation, or third parties
  • You are responsible for your own travel insurance

9. Third-Party Services

VNStays works with third-party providers:

  • Hotels, homestays, transport services, tour operators
  • Each provider has its own terms and policies

We are not responsible for the actions or failures of these providers.

10. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Design

is the property of VNStays and may not be copied, reproduced, or used without permission.

11. Privacy

Your use of our website is also governed by our:
👉 Privacy Policy

We are committed to protecting your personal information.

12. Force Majeure

VNStays is not liable for failure or delay in performance due to events beyond our control, including:

  • Natural disasters
  • Government actions
  • Pandemics
  • Transportation disruptions

13. Termination

We reserve the right to:

  • Cancel bookings
  • Restrict access

if users violate these Terms or engage in fraudulent or unlawful behavior.

14. Governing Law

These Terms are governed by the laws of Vietnam. Any disputes will be resolved under Vietnamese jurisdiction.

15. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with an updated Effective Date.

16. Contact Information

If you have any questions regarding these Terms: