Terms & Conditions

Effective Date: April 1, 2026
Website: https://vnstays.com

Welcome to VNStays. These Terms & Conditions (“Terms”) govern your access to and use of our website and services, including booking tours, accommodations, and related travel services.

By using our website, you agree to comply with and be legally bound by these Terms.

1. Acceptance of Terms

By accessing or using this website, you confirm that:

You are at least 18 years old
You have the legal authority to enter into binding agreements
You accept these Terms in full

If you do not agree, please do not use our services.

2. Services Overview

VNStays provides:

Tour booking services across Vietnam
Hotel and homestay reservations
Travel-related information and customer support

We act as an intermediary between you and third-party service providers.

3. User Account & Information

When using our services, you agree that:

All information provided is accurate and up to date
You are responsible for maintaining confidentiality of your information
You will not use false identities or fraudulent details

4. Booking Terms

All bookings are subject to availability
Prices may change without prior notice until confirmed
A booking is confirmed only after payment is successfully processed
You will receive confirmation via email or messaging platforms

5. Payment Terms

Payments can be made via supported payment methods
You agree to provide valid and authorized payment details
Additional bank or transaction fees may apply

VNStays is not responsible for currency exchange differences or bank charges.

6. Pricing Policy

Prices may include or exclude taxes depending on the listing
Additional costs may apply for extra services or special requests
Errors in pricing may be corrected without prior notice

7. Cancellation & Refunds

All cancellations and refunds are subject to our:
👉 Cancellation & Refund Policy

Please review that policy carefully before making a booking.

8. Changes and Modifications

We reserve the right to:

Modify itineraries or services due to operational needs
Replace services with similar alternatives if necessary
Adjust schedules due to weather or safety concerns

We will notify you as soon as possible in such cases.

9. User Responsibilities

You agree to:

Follow all local laws and regulations
Respect local customs and culture
Follow instructions from tour guides or service providers
Be responsible for your own belongings and conduct

10. Liability Disclaimer

To the maximum extent permitted by law:

VNStays is not liable for any direct or indirect damages
We are not responsible for delays, cancellations, or disruptions caused by third parties
We are not responsible for personal injury, loss, or damage during travel

Travel insurance is strongly recommended.

11. Third-Party Providers

VNStays partners with:

Hotels and homestays
Tour operators
Transportation providers

Each provider has its own terms and policies. VNStays is not liable for their actions or service quality.

12. Intellectual Property

All content on this website, including:

Text, images, logos, branding
Website design and layout

is the property of VNStays and protected by copyright laws.

You may not copy, reproduce, or distribute any content without written permission.

13. Privacy Policy

Your use of our website is also governed by our:
👉 Privacy Policy

Please review it to understand how we collect and use your data.

14. Force Majeure

VNStays shall not be held responsible for any failure or delay caused by events beyond our control, including:

Natural disasters
Government restrictions
Epidemics or pandemics
Transportation disruptions

15. Termination of Use